AGB Deutschland

General Terms and Conditions (GTC)

1. Scope of application

The following General Terms and Conditions (GTC) form an integral part of all contracts between Sky Pergola (hereinafter “Sky Pergola”) and the contractual partner (hereinafter “Customer”).

They apply to all contractual relationships, regardless of whether the contract is concluded via our websites (in particular www.skypergola.de or online marketplaces), by email, by telephone or as part of a personal consultation.

These GTC apply in the version valid at the time the contract is concluded and take precedence over any terms and conditions of the customer.

To be valid, individual agreements must be made in writing.

2. Conclusion of contract

A contract is concluded as soon as the customer accepts a quote in writing (by email or signed), completes an order via the online shop, or receives a written order confirmation from Sky Pergola.

If an order confirmation is sent to the customer by email and the customer does not notify us in writing of a withdrawal or objection within 14 calendar days, the contract is deemed to have been accepted automatically.

Only the order confirmation is authoritative for scope and execution.

3. Prices and quotes

Catalogue and list prices are indicative and may be adjusted at any time. Quotes are valid for 14 days unless otherwise agreed in writing.

Assembly, delivery and additional costs are shown separately.

4. Standard pergola and custom-made pergola

A pergola is considered a standard model if the following criteria are met:

Standard size (3×3 m to 7×7 m, whole metres only)
Standard height 2.52 m
Colour RAL 7016 anthracite
freestanding version

In this case, the delivery time is generally 2–3 working days from stock.

A pergola is considered custom-made if at least one of the following criteria applies:

Custom size
Special height
Colour white (RAL 9016) or special colour
Wall mounting or structural modifications

In this case, the delivery time is approx. 3–4 months from order.
Custom-made items are excluded from withdrawal.

5. Changes and cancellations

Changes or cancellations for stock items are possible within 14 days after conclusion of the contract.

Custom-made items cannot be changed or cancelled once production has started.

Returns of non-defective stock items are only possible with prior written consent from Sky Pergola. In this case, a credit note of up to 80% of the sales price will be issued. Shipping costs are borne by the customer.

6. Delivery, collection and installation

Delivery is made by freight carrier to the address provided by the customer or to an agreed collection warehouse. Delivery is made to the kerbside or parking area.

Delivery dates are non-binding. Claims for damages due to delivery delays are excluded.

If installation has been agreed, one trip is included in the price. Additional trips will be charged separately.

The customer is obliged to ensure that:

foundations are correctly constructed
the ground is level and load-bearing
a power connection is prepared
access to the construction site is ensured

Additional costs due to insufficient preparation will be invoiced separately.

7. Payment terms

As a rule, private customers pay:

50% deposit upon ordering
50% final payment before delivery or installation

All invoices are payable within 10 days net.

Accepted payment methods:

Bank transfer
Credit card
EC card
Online payment provider

8. Retention of title

The delivered pergola remains the property of Sky Pergola until all claims have been paid in full.

9. Transfer of benefit and risk

In the case of delivery, benefit and risk pass to the customer upon leaving the warehouse. If installation has been agreed, the transfer takes place upon acceptance by the customer.

10. Inspection and notice of defects

The customer must inspect the goods immediately upon receipt.

Transport damage must be reported immediately to the supplier and additionally notified in writing to Sky Pergola within 5 working days.

11. Warranty

Sky Pergola grants the following warranty periods: