Cancellation before payment and/or shipping

Cancellation within 24 hours of ordering (free of charge)
If you have ordered accessories or pergolas from Sky Pergola and would like to cancel your order, you may withdraw from the purchase free of charge within 24 hours of placing the order, without providing any reason, provided the order has not yet been shipped or put into production.

The cancellation must be submitted in writing by email to Sky Pergola.

Cancellation after 24 hours and before shipping (pergolas)

After 24 hours have passed since ordering a pergola (online or by phone), cancellation of the contract is only possible under the following condition:

A processing fee of 10% of the purchase price will be charged
(minimum 1,000 USD, maximum 3,000 USD).

The cancellation must be communicated in writing by email to Sky Pergola.

This policy applies as long as the goods have not yet been delivered.

Item has been delivered and/or paid

By making your payment, you confirm your order as binding. From this point onward, the following return policy applies.

Returns of pergolas and accessories

Pergolas and accessories from Sky Pergola may be returned within 14 days of receiving the goods under the following conditions:

• The goods must be new, unused, and complete
• The return shipment must be in the original, undamaged packaging
• There must be no signs of installation, use, or weather exposure

Return shipping and costs

The return shipment is entirely at the customer’s cost and responsibility, including packaging, transport, and shipping.

After shipment, the shipment tracking code must be sent to Sky Pergola by email.

Refund

After a successful inspection and proper receipt of the goods, the full purchase price (100%) will be refunded.
No restocking fee will be charged.

Goods damaged in transit

If the goods arrive damaged during transport, please notify Sky Pergola in writing by email within 48 hours of receipt and include clear photos of the damage.

Sky Pergola will review the damage and offer an appropriate solution.

Note

These cancellation and return terms apply exclusively to products of the Sky Pergola brand.

Different terms may apply to other products or product lines.